PRIVACY POLICY

Missouri Virtual Care LLC
Effective Date: October 23, 2026

Missouri Virtual Care LLC (“Missouri Virtual Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website and services.

This Privacy Policy explains the types of information we may collect, how we may use and disclose that information, and the choices available to you.

This Privacy Policy applies to information collected through our public-facing website and related business interactions. Protected Health Information (“PHI”) subject to HIPAA is also governed by our separate Notice of Privacy Practices.

Information We May Collect

Personal Information

We may collect information you voluntarily provide, including:

Name
Date of birth
Mailing address
Email address
Telephone number
Appointment and scheduling information
Billing and payment information
Information submitted through forms or communications
Other information you choose to provide

Health Information

When you become a patient or communicate with Missouri Virtual Care regarding healthcare, we may collect information necessary to provide care, including:

Medical history
Symptoms
Diagnoses
Medications
Allergies
Laboratory results
Treatment information
Prescription information
Other clinical information

When this information constitutes PHI, its use and disclosure are governed by applicable privacy laws and our Notice of Privacy Practices.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser and device information
Operating system
Pages viewed
Referring website
Date and time of visits
Website interactions
Cookie and similar technology information

This information may be used to operate, secure, analyze, and improve our website and services.

How We Use Information

We may use information to:

Provide healthcare and telehealth services
Establish and maintain patient records
Schedule and manage appointments
Communicate with patients and prospective patients
Respond to questions and requests
Process payments and memberships
Coordinate prescriptions and pharmacy services
Order and coordinate laboratory services
Coordinate referrals and other healthcare services
Maintain medical and business records
Improve and secure our website and services
Prevent fraud, misuse, or security threats
Meet legal, regulatory, professional, and compliance obligations

We do not sell patient medical information.

Information may be shared when appropriate with:

Healthcare professionals involved in your treatment
Pharmacies and compounding pharmacies
Laboratories
Specialists and other healthcare organizations involved in your care
Electronic health record, scheduling, communications, payment, and technology providers
Vendors and service providers that assist us in operating our practice
Government agencies, regulators, courts, law enforcement, or others when disclosure is required or permitted by law
Other persons or organizations when authorized by you

When required by HIPAA, organizations handling PHI on our behalf are subject to appropriate privacy and security obligations.

Third-Party Services

Missouri Virtual Care uses or may interact with third-party services, including:

Elation for electronic health record and scheduling functions
Spruce for patient communications
Hint for membership management and payment processing
Quest Diagnostics and Labcorp for laboratory services
Guaranteed CRM (GoHighLevel) for the public-facing website

These organizations may have their own privacy policies, terms, and security practices.

Cookies and Website Technologies

Our public website may use cookies or similar technologies necessary for website functionality, security, performance, and analytics.

Some website functionality may be provided by third parties and may be subject to their privacy practices.

Missouri Virtual Care seeks to limit inappropriate disclosure of sensitive health information through website analytics, advertising, or tracking technologies.

Payment Information

Missouri Virtual Care uses third-party services, including Hint, for membership management and payment processing.

Membership payments are automatically processed through the patient's payment method on file as described in our Terms & Conditions.

When a compounded medication is prescribed, Missouri Virtual Care may charge the patient's payment method on file through Hint when the prescription is sent to the compounding pharmacy.

Third-party payment providers maintain their own privacy and security practices.

Communications

Spruce is Missouri Virtual Care's preferred platform for clinical communications.

Patients may also contact Missouri Virtual Care by telephone, text message, or email. We do not ignore communications received through these methods; however, patients are encouraged to use Spruce when communicating sensitive medical information.

Email and ordinary text messaging may involve privacy and security risks that are different from secure healthcare communication systems.

Do not use Spruce, email, text messaging, website forms, or other routine communications for medical emergencies.

Data Security

Missouri Virtual Care uses reasonable administrative, technical, and physical safeguards designed to protect personal and health information.

No electronic transmission, communication, or storage system can be guaranteed to be completely secure.

Your Health Information Rights

Patients have certain rights regarding PHI under applicable law. These may include rights to:

Obtain copies of certain health records
Request corrections to health records
Request certain restrictions on uses or disclosures
Request confidential communications
Obtain an accounting of certain disclosures
Obtain a copy of our Notice of Privacy Practices
File a privacy complaint without retaliation

For complete information concerning these rights and Missouri Virtual Care's HIPAA privacy practices, please review our Notice of Privacy Practices.

Third-Party Websites

Our website may contain links to third-party websites, applications, pharmacies, laboratories, scheduling systems, payment processors, or other services.

Missouri Virtual Care does not control independent third parties and is not responsible for their privacy or security practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The current version will be posted on our website with its effective date.

Privacy Contact

Questions about this Privacy Policy or our privacy practices may be directed to:

Pavel Svintozelsky
Privacy Official / HIPAA Privacy Officer
Missouri Virtual Care LLC
2305 Vancouver Cir
Columbia, MO 65203-8492

Phone/Text: 573-279-3819
Email: movirtualcare@gmail.com