Membership payments are automatically processed through Hint on the same calendar date each month based on the original enrollment date. Membership has a three-month minimum commitment; after three required monthly payments, it automatically continues month-to-month until canceled according to the Terms & Conditions. For pay-per-visit care, payment is due at the time of service.
If you enroll, use no clinical services, and cancel within 48 hours of enrollment, you may cancel without the three-month minimum. Clinical appointments, consultations, prescriptions, laboratory orders or other clinical services eliminate eligibility for this exception. If you do not cancel within 48 hours, the three-month minimum applies even if no clinical services have been used. Except for an eligible cancellation during the initial 48-hour period, membership payments are nonrefundable.
After satisfying the three-month minimum, you may cancel at any time. A cancellation request must be received at least 24 hours before the next scheduled automatic charge to prevent that charge. A request received less than 24 hours before the next charge may take effect for subsequent charges instead. Request cancellation through Spruce, by email to movirtualcare@gmail.com, or by phone/text at 573-279-3819.
Missouri Virtual Care is a direct-pay practice and currently does not accept, participate with, or bill any health insurance plan, including private insurance, Medicare, Medicaid or other government healthcare programs. When available and appropriate, patients may request a superbill for independent submission to a private insurer for possible out-of-network reimbursement. Missouri Virtual Care does not submit insurance claims on a patient’s behalf or guarantee reimbursement.
Medications, laboratory testing, imaging and other outside services may result in separate charges and are not included in membership or visit fees unless expressly stated otherwise. Compounded medication costs are separate; when a compounded medication is prescribed, the payment method on file is charged through Hint when the prescription is sent to the compounding pharmacy.
Contact Missouri Virtual Care before registering if you need clarification about current prices, billing, membership inclusions or cancellation terms.